FAQ

What makes you different from the rest? Our personal touch. Our fountains
arrive dressed to every occasion and never without proper attire. We've set the
bar, each event is custom designed with you in mind. No two events are ever
alike.
Is the fountain available for outdoor events? Yes, only if proper tenting is
provided, which includes back and side panels. The fountain is wind sensitive
and will not function correctly otherwise. Also, please be aware of the risks
and attractions of bugs to the chocolate.
Is it possible to have two types of chocolate flowing in the same fountain at
one time? No, unfortunately the fountain is not made with dividers to separate
the chocolates.
How far in advance do I need to book my fountain? The earlier, the better
because the months of April and May tend to be popular for proms. May
through October is high wedding season. November and December are
scheduled corporate holiday galas.
Do I need to send a deposit to book the date I request? Yes, we can't stress
how important this procedure is in order to secure your date. This is the only
way you will be guaranteed our fountain. We require a 50% deposit, along with
our signed contract.
Do you accept credit cards? Yes, we accept Visa and MasterCard, with a 3%
service fee per transaction.
Can we provide our own dipping items? Yes, we charge $150.00, with the
approval of Testa Fiore. Our collection of platters are not included.
Do you provide table and linen for the fountain? No, this is the
responsibility of the client. Please refer to our Fountain Renta l page for other
requirements. We require an 8' banquet on most occasion.
Do you do tastings? No, we only use the finest Belgian chocolate made
specifically for our fountains. You will not be disappointed.
What happens to my deposit if I need to postpone my event? We have a 21
day cancellation policy prior to the booked event date if the deposit is to be
used toward another date within 120 days.